 Purchasing
over the web
Problems
Downloading
I'm
having problems downloading, who do I contact for assistance?
The
fonts I just downloaded were delivered with a .ZIP or .SIT file
extension?
Installation
and use
How
do I install the fonts I just purchased?
The
fonts I just downloaded for the Windows platform are not installing
properly?
All
the styles (e.g. italic, bold, bold italic) do not appear in
my Windows applications.
What
is the difference between the BQ versions and the Adobe versions?
What
characters are contained in the fonts?
I
want to buy a Berthold font, but don't want to purchase over
the web?
Where
can I get assistance?
How
do I register my Berthold product?
Q:
How do I install the fonts I just purchased?
Installation Instructions
Q:
The fonts I just downloaded for the Windows platform are not
installing properly (e.g. the fonts are not showing up on my
computer). What should I do?
All Berthold and Adobe Berthold fonts downloaded from www.bertholdtypes.com
are PostScript Type 1 fonts (not True Type fonts) which require Adobe
Type Manager (ATM) for installation on the Windows operating system.
This requirement is mentioned in the beginning of the End User License
Agreement prior to purchase. Adobe Type Manager Light is available free
of charge from http://www.adobe.com/products/atmlight/download.html Alternatively,
you may want to purchase Adobe Type Manager Deluxe which organizes both
Type 1 and True Type fonts. It is available from www.adobe.com and various
retailers and mail order outlets.
Windows
2000 (ATM is NOT REQUIRED) to install fonts:
Programs -> Settings -> Control
Panels -> Fonts
Under the File menu is the option "Install new
font..."
You can choose to either copy the new font
into the font folder or create an alias/shortcut by unchecking
the copy box. Back
to top
Q:
The fonts I just downloaded were delivered with a .ZIP or .SIT
file extension. How do I make the font active?
All Berthold and Adobe Berthold fonts downloaded from www.bertholdtypes.com
are delivered in a compressed format: .zip for PC and .sit for Mac.
Before you can install the fonts, you will need to decompress the
files. Aladdin Systems offers a free Expander Utility to decompress
.zip files for Windows and .sit files for Macintosh. http://www.stuffit.com Back
to top
Q:
Although I successfully installed the fonts I just purchased,
all the styles (e.g. italic, bold, bold italic) do not appear
in the Font Menu in my Windows applications. What's wrong?
When a font package contains more than the four basic weights
(regular, italic, bold, bold italic), only the "regular" weight will
appear in the Font Menu in your applications. To select the style
you want, you need to open the Style Menu in your application program
and select the style you desire. For Adobe Berthold Exklusivs, you
will find a read-me file with your fonts identifying the style links. Back
to top
Q:
What is the difference between the BQ versions and the Adobe
versions of the Berthold typefaces?
The Berthold BQ and Adobe Berthold versions are derived from
the same data source and so the character outlines are almost identical.
The metrics (spacing and kerning) will differ considerably as the
Berthold BQ versions have extended kerning for European languages
(German, French, Italian etc.). Other additional benefits of the
Berthold BQ versions include:
> The Berthold BQ versions
sometimes offer weights and versions not available in the Adobe
Berthold versions (e.g. Imago, Bodoni Old Face Expert).
> Berthold BQ versions always
offer full character sets whereas some of the Adobe Expert fonts
have incomplete character sets.
> Some of the most popular
Berthold BQ versions include the EURO symbol. Back
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Q:
I want to buy a Berthold font, but don't want to purchase over
the web (e.g. my company doesn't allow us to make web purchases,
I can't pay by credit card). What do I do?
Berthold only sells directly over the web accepting credit card
payments. If you prefer not to (or can't) purchase over the web,
please contact any authorized
Berthold distributor. Back
to top
Q:
I'm having problems downloading the fonts I just purchased. Who
do I contact for assistance?
You can go to eSellerate Support to
redownload your order.
If you have successfully downloaded your order
but are experiencing problems send email to support@bertholdtypes.com describing
what the problem is (make sure that you include a copy of your
Invoice). Back
to top
Q:
The FAQs don't provide the answer to my question. Where can I
get assistance?
For any technical difficulties or other technical support questions,
the quickest way to receive a response is by e-mailing support@bertholdtypes.com.
Please remember to register your product for technical support. Back
to top
Q:
How do I register my Berthold product?
If you have placed your order through the Berthold website please
e-mail the following information to registration@bertholdtypes.com:
1. Your Customer number
2. Your Order number
3. Order Date
4. Package name of product
5. Platform: Mac or Windows
If you purchased the font through an authorized Berthold distributor
please send your completed registration form (electronic file included
with your Berthold fonts) via e-mail or
fax to +1-312-276-4878. Back to
top
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